Terms & Conditions

Currency & Service Charge

Rates are quoted and charged in US Dollars (US$). A 15% service charge (not a government tax) is added to all bookings (accommodations, food & beverage, and experiences) ; additional gratuities are optional. The service charge is collected in lieu of tipping to ensure fair team compensation.

Applicable government taxes and any environmental or resort fees are added to your bill unless stated as included.

A valid credit card is required to guarantee reservations; we may pre-authorize your card anytime after booking.
A 50% deposit may be charged at booking; the balance is due at check-in.
Reservations may be canceled if payment cannot be processed.

Refundable window: Cancellations received by 11:59 p.m. Belize Time at least 30 full days before the scheduled check-in date are eligible for a full refund to the original form of payment, processed within 10 business days. Bank and foreign-exchange fees, if any, are not refundable.
Within 30 days: Cancellations made within 30 days of arrival are non-refundable.
No-shows/late arrivals/early departures: No refunds are provided, including for reasons such as medical emergencies, airline delays, strikes, weather, or other force majeure events.
Festive periods (non-refundable): Bookings that include, American Thanksgiving, Easter weekend (Good Friday–Easter Monday), December 20–January 6, or dates designated as Festive on the booking page are non-refundable.

Date or name changes are subject to availability and may be treated as a cancellation and rebooking under the policy in effect.

Cancellations made fewer than 24 hours before the appointment time (Belize Time), or no-shows, are charged in full.

Reservations made via online travel agencies or other third parties must be modified or canceled through the original booking channel; their terms may differ.

Age is determined on the check-in date. Government-issued ID may be required.
To ensure a tranquil and mature environment, guests 16 years and older are welcome.

Some experiences are operated by independent providers. Participation is voluntary and at your own risk. The hotel is not responsible for services provided by third parties.

Guests are responsible for the cost to repair or replace any damage or missing items in guest rooms or on property. Charges may be billed to the card on file from check-in after notice is provided.
Smoking or vaping indoors is strictly prohibited and incurs a US$250 cleaning fee.

We are not liable for the loss or theft of personal items not secured in an in-room safe or entrusted to the front desk, except as required by law.

A US$25 per-item fee applies for lost room keys or bicycle locks.
Missing towels or room amenities are charged from US$50 per item or actual replacement cost, whichever is higher.

We are not liable for failure to perform or for any loss due to events beyond our reasonable control, including but not limited to weather, natural disasters, public-health events, transportation disruptions, strikes, or government actions. We strongly recommend travel insurance.